Service I Manager-IT Security Services

Organization: Novo Nordisk GBS, Bangalore

Lead the evolution of global IT security services and see your strategic decisions protect millions of users worldwide.

Your new role

As Service Manager for IT Security Services within Global Security Operations, you'll take ownership of critical security services that protect Novo Nordisk's digital ecosystem across the globe. This role places you at the intersection of technology, strategy, and stakeholder management – where your decisions directly impact our security posture and business continuity.

Day-to-day your responsibilities will include:

• Managing a diverse portfolio of security services including Cloud & Email Security (Mimecast), Valimail DMARC, Microsoft Defender (XDR), and Microsoft Purview (DLP, IRM).

• Overseeing a security services budget exceeding 5 million DKK, including anchor budget realisation, license control, and strategic investment planning

• Leading vendor relationships and contract negotiations to ensure competitive service delivery while maintaining compliance with Novo Nordisk standards

• Driving proof of concept initiatives and medium-to-large scale implementation projects that enhance our security capabilities

• Collaborating with global stakeholders across India, Denmark, and the US to align security services with evolving business needs

• Defining service strategy, roadmaps, and risk management in partnership with security architects, Information Security teams, and business leaders

• Managing incident, change, problem, and release processes while ensuring compliance documentation meets QMS and regulatory requirements

Your new department

In Quality, IT and Environmental Affairs, you will be part of a business area that drives impact across the full Novo Nordisk value chain. We strive to stay close to our stakeholders in the business to ensure we deliver on their needs, helping reach millions of people living with serious chronic diseases. Our focus is on being at the forefront within our three areas; ensuring the highest quality for patients, being a trusted tech leader and an environmentally responsible business.

Within this area, the GSO - Technology and Service Operations team is at the forefront of ensuring the availability, integrity, and confidentiality of IT solutions. This dynamic and fast-paced team implements, manages, and maintains security technologies across endpoint, cloud, and network environments. Acting as the operational backbone to the Security Operations Centre (SOC), we actively tune and update security tools to address emerging threats and vulnerabilities. With a collaborative atmosphere and global presence, you'll work alongside the Global Security Organisation to enhance Novo Nordisk's security posture and support business continuity.

Your skills & qualifications

We're looking for an experienced IT security professional who thrives in a global, fast-paced environment and can balance strategic thinking with hands-on service management. You'll bring with you:

• 12+ years of IT experience covering roles such as Security Consultant, Project Management (PMO), Service Manager, with strong knowledge of Lean, Six Sigma, and Agile frameworks

• 5-8 years of experience working with GxP requirements, validation, and compliance in regulated environments

• Deep expertise in ITIL, Incident, Problem, and Change Management processes, with proven ability to implement and optimize these frameworks

• Strong technical knowledge of security technologies including Identity & Access Management, Cloud Security, Email Security platforms, Microsoft Defender ecosystem, DLP/IRM solutions, and vulnerability management tools

• Experience leading large-scale, cross-geographical projects and managing vendor relationships, including contract negotiations and SLA management

• Bachelor's degree in Software Engineering, Computer Science, Economics, Business Administration, or related field (Master's degree or MBA preferred)

• Excellent interpersonal and communication skills with the ability to influence decision-makers and present complex security solutions to stakeholders at all organizational levels

• Cultural sensitivity and comfort working across multiple countries, cultures, and time zones with a genuinely global mindset

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with determination, constant curiosity and a commitment to finding better ways forward. For over 100 years, this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking, shared purpose and mutual respect come together to create extraordinary results. In this role, you'll be part of safeguarding the digital infrastructure that enables our mission – protecting patient data, ensuring business continuity, and maintaining the trust that underpins everything we do. When you join us, you're not just starting a job – you're becoming part of a story that spans generations.

Contact & Application Details

Deadline: 3 April 2026 (Applications are reviewed on an ongoing basis)

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.