Global Customer Insights Associate Lead

Locations: Bangalore

Department: Product & Portfolio Strategy GBS

Organization: Novo Nordisk Global Business Services (GBS), India.

Are you experienced analytics professional with a strong interest in driving commercial insights and data‑led decision making? Join Novo Nordisk as a Global Customer Insights Associate Lead and play a key role in reporting sales performance. If you excel at turning large commercial datasets into clear business recommendations, managing vendor relationships, and delivering automated, fit‑for‑purpose analytics and dashboards, we want to hear from you. Apply now with your latest CV — your next big career move could start here.

Your New Role

As a Global Customer Insights Associate Lead, you will own end-to-end IQVIA MIDAS operations and commercial sales data management, ensuring clean, validated and timely data feeds for analysis and reporting. You will translate MIDAS and Rx datasets into actionable insights and/or dashboards, support recurring management reports, manage data governance and vendor relationships, and drive automation and process improvements to enable data-led commercial decision making across markets.

Key responsibilities

• Own end-to-end IQVIA MIDAS operations: monthly/quarterly SAP data loads, ingestion, transformation and stakeholder releases.
• Clean, code, reconcile and QA MIDAS sales data to ensure timely, validated inputs for analysis.
• Manage ad-hoc MIDAS requests (queries, data extractions, Analytics Link, TPA requests, claims letters).
• Maintain documentation, SOPs and operating manuals; drive standardization and continuous process improvement.
• Act as data governance focal point for MIDAS and commercial datasets; ensure privacy, legal and compliance requirements are met.
• Oversee third-party data agreements and vendor interactions (e.g., IQVIA); monitor deliverables and SLAs.
• Translate MIDAS/Rx data into actionable insights and market performance trackers; develop and maintain dashboards (MS Excel/Power BI/other BI tools).
• Support recurring management reporting (e.g., bi-monthly Market Execution Report) with narratives and recommendations.
• Own quarterly ESG patient-reach reporting and audit support; ensure market share and ESG data are accurate, documented and audit-ready.
• Develop automation and custom analysis tools (Advanced Excel/VBA, Power BI, SAP BW/BO, scripting) to streamline reporting and improve efficiency.

Your Skills and Qualifications

To be successful in this role, you should have the following qualifications:

• Master’s degree (preferably quantitative/management) plus a bachelor’s in Pharmacy, Science/Biotech or Engineering; strong academic record preferred.
• 5+ years of work experience in Pharma Analytics; consulting experience is a plus.
• Core capabilities: Proven experience handling large commercial datasets end-to-end — data pulls, cleansing/sanitisation, integration and reporting.
• Problem solving: Translate business questions into efficient analysis plans and deliver actionable insights.
• Should have experience with data privacy, governance and vendor management is preferred.
• Must-have technical skills: Advanced Excel/VBA, PowerPoint and Power BI. SAP (SAP BW, optionally SAP BusinessObjects), SQL and Python.
• Must have working familiarity with IQVIA LRx/LAAD and awareness of relevant therapy areas and market dynamics.
• Strong quantitative and strategic thinking, high attention to detail, excellent written/verbal communication, and effective cross geography stakeholder management.
• Must have ability to lead insights generation, present and influence senior stakeholders, take ownership and adapt to changing priorities

Your New Department

P&PS GBS team, a dynamic and collaborative department dedicated to driving strategic objectives and delivering high-quality results. Based in a fast-paced and innovative environment, the team works closely with cross-functional stakeholders to address key business objectives and processes. Together, we strive to make a meaningful impact on the patients we serve. We operate in a dynamic, fast-paced environment with a strong emphasis on collaboration and teamwork.  

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination, and a constant curiosity. For over 100 years, this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect, and a willingness to go beyond what we know delivers extraordinary results.

What we offer

There is, of course, more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind.

More Information

To submit your application, please upload your CV online (click on Apply and follow the instructions). You do not need to attach a cover letter to your application, but please include a few lines about your motivation in your resume or CV. 

Deadline

20th March 2026

Disclaimer
Also, it has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.