Associate Director - Customer Fulfilment with Leadership

Novo Nordisk Global Business Services ( GBS) India 

Department: Operations, GBS

Are you a seasoned leader with a deep expertise in the Supply Chain management and a robust understanding of the full order-to-cash process? Do you excel in guiding and inspiring large teams, driving excellence through strong leadership and effective change management? If yes, we want you to be our new Associate Director for Customer Fulfillment at Novo Nordisk GBS. Bring your end-to-end mindset and your relentless focus on delivering value for our customers, while navigating and thriving in diverse cultures. Join us in making a meaningful impact—apply today for a transformative career opportunity! Apply Now!

The position

As an Associate Director in Customer Fulfilment, you will efficiently lead the customer fulfillment team and have full understanding of company objectives and supply chain strategy. Your key responsibility will be:

• Leadership: Ensure high levels of engagement by coaching and motivating department leaders and their teams while defining operational objectives aligned with the Commercial Supply Chain strategy. Additionally, foster a culture of continuous improvement by monitoring performance, providing timely feedback, and establishing clear roles and responsibilities to create an efficient and focused work environment.
• Order to cash: Oversee the end-to-end order-to-cash process, ensuring timely execution and compliance with internal controls. Responsible for the order-to-cash process for offshored affiliates. Ensure that processes are executed in compliance with defined standards and internal control requirements (Sarbox controls, Minimum and Local controls).
• Strategic Oversight: Develop and implement strategies to optimize the order-to-cash processes, driving productivity improvements and standardization. Identify opportunities for improvement in commercial fulfilment processes and lead initiatives to implement solutions. Drive productivity improvements by identifying and implementing optimizations.
• Customer Satisfaction and Technology utilization: Drive customer satisfaction by delivering high service levels and proactively engaging with affiliates to understand their needs. Maintain regular, proactive engagement with affiliates to understand their expectations and evolving market dynamics. Leverage technology and automation to enhance operational efficiency, including the implementation of new IT systems.
• Budget Management & Financial Oversight: Manage departmental budgets, analyze cost drivers, and implement strategies to reduce operational costs. Analyze cost drivers and implement strategies to reduce operational costs without compromising service quality. Monitor and analyze the financial impact of fulfilment processes, identifying areas for cost reduction and efficiency gains.
• Compliance and Risk Management: Ensure compliance with regulatory requirements and corporate governance related to fulfilment processes. Identify and manage risks associated with the commercial fulfilment process. Collaborate cross-functionally with various departments to align and streamline fulfilment operations.
  
  

Qualifications

We are looking for a driven and experienced leader who meets the following qualifications:

Need to have:

• A bachelor’s degree in supply chain management, logistics, business administration, engineering, or a related field. An MBA or master’s degree is preferred.
• 15+ years of experience in supply chain, order management and customer fulfilment.
• Robust understanding of full cycle of order to cash process.
• Solid experience in leading through leaders with previous experience handling large teams.
• Experience in process standardization and successful change management will be preferred.
• Proficiency in ERP systems, particularly SAP ECC. Advanced experience with MS PowerPoint.
• Experience in solving process or quality issues using Six Sigma, Lean, or similar methodologies.
• Strong project management mindset and ability to work under pressure. Exceptional communication, interpersonal, and analytical skills.
• Excellent communication, negotiation, stakeholder leadership and conflict resolution skills.
• Superb analytical and problem-solving skills with a focus on continuous improvement.

Nice to have:

• Experience with continuous improvement methodologies.
• Understanding of financial and business planning.
• Proficiency in relevant software such as Microsoft Office and order entry systems.

About the department

The Operations GBS unit will drive executional excellence and efficiency by focusing on all operations-related activities, including execution of marketed brands, operations of medical affairs, omnichannel operations, commercial analytics, operational communications, customer fulfilment within commercial supply chain and sustainability.

Working at Novo Nordisk

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 72,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them.

Contact

To submit your application, please upload your CV online (click on Apply and follow the instructions).

Deadline

23rd July 2025

The hiring process is ongoing, with applications and interviews actively reviewed and conducted on a continuous basis. We encourage candidates to apply early to ensure their consideration

Disclaimer

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.