Business Operations Manager

Key responsibilities

Reporting to the Assoc Director, Business Operations, the Manager, Business Operations is a core professional role within the Emerging Channels Business Operations team, aligned to Retail, E-commerce or Private Channels. The role integrates data and business information, supports planning and performance reviews, operates management governance, coordinates priority projects and prepares executive materials, translating business priorities into clear actions and high-quality delivery. The role independently handles routine and most complex matters within its scope, continuously improves methods, processes and tools, and collaborates across functions to drive execution through closure.

Main job tasks

Business Planning & Performance Tracking

• Support annual and periodic business planning, translating channel priorities into objectives, KPIs, milestones, action plans and accountabilities.
• Coordinate weekly, monthly and quarterly business reviews; collect, validate and consolidate channel updates and identify gaps, risks and decisions requiring escalation.
• Maintain action and commitment trackers, proactively follow up with owners and drive timely closure.

Data Integration & Business Insights

• Integrate channel performance, customer, activity, investment and operational data, maintaining consistent metric definitions and reliable data views.
• Prepare management dashboards, trend analyses, forecasts and basic scenarios, translating data into clear insights and recommended actions.
• Identify data-quality and reporting-efficiency issues and work with IT, Finance & Operations and business teams to improve them.
• Monitor market share, competitor activities, pricing, promotions and customer developments within the assigned channel; assess business implications, recommend actions and track outcomes. Collaborate with Marketing and relevant functions to support channel business decisions.

Management Governance & Executive Support

• Support Business Unit and channel management meetings, including agenda design, material consolidation, minutes, decision logs and action tracking.
• Prepare structured and fact-based executive presentations, decision materials, business cases and key meeting content.
• Coordinate cross-functional dependencies and inputs, ensuring management materials are timely, consistent and decision-ready.

Priority Projects & Cross-functional Collaboration

• Independently manage or coordinate assigned priority projects, clarifying scope, timelines, milestones, risks and delivery standards.
• Collaborate with Retail, E-commerce, Private Channels, Trade Marketing and key support functions to resolve execution issues and secure alignment.
• Manage external vendors on project progress, quality, budget, compliance and acceptance of deliverables.

Process Improvement & Professional Capability

• Identify and implement improvements in processes, templates, tools and ways of working to reduce duplication and improve efficiency.
• Document and share best practices and support standardization, automation and Business Operations capability building.
• Provide subject-matter guidance to colleagues when required and seek manager or senior-colleague input on more complex matters.

Other areas of responsibility

Represent the Business Operations team, as delegated, in cross-functional working groups, special projects and internal professional forums; support coordination and follow-up of business continuity, risk and compliance matters; contribute to knowledge management, best-practice sharing and team capability building; and perform other related responsibilities assigned by the manager.

Qualifications

• Bachelor’s degree or above in Business, Economics, Finance, Marketing, Data Analytics, Life Sciences or a related field.
• At least 5 years of relevant experience in business operations, commercial excellence, business support, strategy, financial planning, analytics, project management or related areas; pharmaceutical or complex matrix experience preferred.
• Practical experience independently supporting business planning, performance reviews, management meetings, analytics or cross-functional projects.
• Practical experience in channel market monitoring, competitive analysis, pricing and promotion tracking, and translating findings into business action recommendations.
• Able to handle most routine and professional matters with limited guidance and seek support appropriately for complex issues.
• Business and analytical capability integrates data, identifies business issues and develops clear, actionable recommendations.
• Planning and delivery: strong project management, prioritization and action-tracking skills with reliable, high-quality delivery.
• Stakeholder collaboration: builds partnerships, coordinates dependencies and influences execution in a matrix organization.
• Communication: able to develop high-quality materials and communicate complex information clearly in Chinese and English.
• Continuous improvement: proactively identifies better practices and improves methods, processes, templates and tools.
• Digital tools: advanced Excel and PowerPoint skills; Power BI or other data-visualization and automation experience preferred.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.