If you’re experiencing a serious or life-threatening reaction, seek medical help right away. Contact your doctor, call emergency services, or go to the nearest emergency room.
If you are unsure whether a symptom is a side effect, speak with your healthcare professional. They can help determine whether the reaction may be related to your medicine and advise you on next steps.
If you have any product‑use concerns or notice physical defects affecting the quality of a Novo Nordisk product or its packaging, click here.
If you experience any unfavorable and unintended sign, symptom, or disease associated with the use of a Novo Nordisk product, click here.
If you suspect that a medicine, device, or packaging may be a falsified version of a Novo Nordisk product, click here.
Additional support for Novo Nordisk product concerns or side effects is available through our local Customer Care representatives.
To find country-specific contact information, click here.
To switch to your local Novo Nordisk website, click here.
Gathering a few details before contacting us about a product concern or side effect, can help us investigate your report more effectively.
- Find the product and its packaging to confirm the exact product name and the batch number.
- Keep all materials, such as used devices and product packaging, for at least 14 days. These items may be requested as part of the investigation into your report.
- Take clear photos of the product, packaging, and any visible issues, such as a damaged device or unusual appearance.
- Note key dates and a brief timeline of what happened, such as when symptoms or issues began.
Your report will be handled confidentially in accordance with applicable privacy laws and our privacy practices. We will only use your contact information to follow up if more information is needed.
