关键客户主管/专员-生长激素-杭州

Key responsibilities 重要职责在所辖区域内实施差异化关键客户管理策略，聚焦高端私立医院/诊所、公立医院重点专家（关键意见领袖）及符合资质要求的私立取药机构，推动已获批准的优选合作模式和拓展合作模式有效落地。通过开展专业学术交流、提升医疗机构诊疗能力、强化渠道协同以及优化患者服务衔接，持续提升患者获得规范化诊疗和创新治疗方案的可及性，确保业务运营合规、高效并实现可持续发展。Develop and implement differentiated key account strategies across the assigned territory, focusing on qualified private healthcare providers, healthcare professionals in public hospitals, and qualified private dispensing institutions. Execute only duly approved collaboration models and activities to support institutional capability, lawful product availability and appropriate service coordination. Scientific exchange and medical education must be led or approved by the relevant Medical function where required, remain balanced and evidence-based, and never be linked to prescribing, purchasing, patient referral or other business considerations. Maintain clear role boundaries, do not access identifiable patient information or interact directly with patients unless expressly authorized, and ensure all activities comply with applicable laws, industry codes, company policies and approved materials.

Communication and Stakeholder interaction 与利益相关者的沟通Key stakeholders 重要利益相关者关键客户经理及区域管理团队；市场、医学、市场准入、销售运营、供应链、财务、法务、合规、患者服务及数字化相关团队。Key Account Manager and regional management; Marketing, Medical, Market Access, Sales Operations, Supply Chain, Finance, Legal, Compliance, Patient Services and relevant digital teams. List external key stakeholders高端私立医院/诊所、合格私立取药机构、重点专家及其他医务人员、获批供应商与患者服务合作方。High-end private hospitals/clinics, qualified private dispensing institutions, key KOLs and other HCPs, approved vendors and patient-service partners.

Other areas of responsibility 其他领域职责经授权，代表业务团队参与区域治理机制、重点项目及跨职能协作，推动关键行动高效落实并确保闭环管理；积极支持内部培训、最佳实践分享、新员工融入及团队能力建设，促进组织协同与经验传承。同时，参与业务连续性管理、审计检查及持续改进项目，根据业务发展需要承担直线经理指派的相关职责，为业务运营的高效性、规范性和持续发展提供支持。Represent the business team in regional governance forums, strategic projects, and cross-functional initiatives, ensuring effective execution and follow-through of agreed actions. Contribute to organizational capability building by supporting internal training, best-practice sharing, onboarding, and coaching activities that foster collaboration and knowledge transfer. In addition, support business continuity, audit and inspection readiness, and continuous improvement initiatives, while taking on other responsibilities reasonably assigned by the line man

Change and innovation 变化与创新本岗位可根据区域客户结构、政策及渠道变化，对客户分层、获批互动方式、机构能力建设、汇总数据追踪及跨机构运营接口提出改进建议。任何试点或变更在实施前均须取得医学、法务、合规、隐私及其他适用治理审批；仅使用经授权的最少必要数据，不得将患者层级数据用于商业定向，须保障临床独立性和患者选择，并在发现风险或偏差时立即停止或升级处理。The role may propose improvements to account segmentation, approved engagement approaches, institution capability-building, aggregate data tracking and cross-institution operational interfaces in response to territory, policy and channel changes. Any pilot or change must receive required Medical, Legal, Compliance, Privacy and other governance approvals before implementation; use only the minimum authorized data, do not use patient-level data for commercial targeting, preserve clinical independence and patient choice, and stop or escalate activities when risks or deviations are identified.

Education 教育背景本科及以上学历，医药、生命科学、市场营销、工商管理或相关专业优先。Bachelor’s degree or above; pharmacy, life sciences, marketing, business administration or a related discipline is preferred.

Experience 经验具备至少5年关键客户管理、医药销售、机构合作拓展、业务发展或医疗领域运营相关经验，并具备复杂利益相关方或跨职能项目环境下的工作经验；有私立医疗机构及公立医院医疗卫生专业人士生态相关经验者优先。Minimum 5 years of relevant experience in key account management, pharmaceutical sales, institutional partnership development, business development or healthcare field operations, including experience in complex stakeholder or cross-functional project environments. Experience with private healthcare institutions and public-hospital healthcare-professional ecosystems is preferred.

Personal skills 技能客户与区域规划；商业洞察与数据分析；科学、专业且合规的沟通；利益相关者管理、谈判与影响；项目执行和问题升级；跨职能协作；规范的系统使用与文档管理；学习敏捷性和结果导向。具备良好中文沟通能力及满足岗位需要的英文读写能力。Account and territory planning; business insight and analytics; scientific, professional and compliant communication; stakeholder management, negotiation and influencing; project execution and issue escalation; cross-functional collaboration; disciplined system use and documentation; learning agility and results orientation. Strong Chinese communication and English reading/writing capability appropriate to the role. 

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