Senior Specialist - Retention

About the Department

The Clinical, Medical and Regulatory (CMR) department at Novo Nordisk is one of the most diverse and collaborative groups within the organization. From healthcare provider interactions and developing and implementing regulatory strategies with the FDA to providing medical education and collecting data to support efficacy and new product development, CMR is involved. The one thing that keeps us all marching to the same beat is our patient centered focus. At Novo Nordisk, you will help patients around the world. As their needs evolve, so does our challenge to find better and more innovative ways to improve their quality of life. We’re changing lives for a living. Are you ready to make a difference?

The Position

This is a permanent position in Clinical Development & Operations (CDO) .

Retention Specialist takes ownership to support and deliver upon retention and dose monitoring goals in key trials across the Novo Nordisk portfolio. Retention Specialist supports sites and the trial team in identifying participants who are at risk of  discontinuing trial medication or withdrawing from participation. They also identify and follow patients who have discontinued trial medication and collaborate with sites to develop a surveillance plane. 

Leads or contributes significantly to complex or global cross-functional improvement/innovation projects for CDO and/or as part of a global team and as aligned to a business case, goals and/or future aspirations.
Contributes to a continually changing environment, supporting a future focused approach, leveraging competencies, tools and technology.
Maintains responsibility for quality, performance, regulatory compliance, and patient safety related to managing assigned clinical trial sites and document handling.

Relationships

Reports to a Manager (or above) within CDO and is a member of the Clinical Development and Research department. Manages mutually beneficial relationships with external partners relevant to the implementation of clinical trials improvement/innovation projects for CDO and Novo Nordisk (e.g. investigators, clinical trial site staff, etc.). Manages relationships positively with multiple internal stakeholders relevant to the implementation of clinical trials improvement/innovation projects for CDO and Novo Nordisk (e.g. Global Development, across CDO, CMR, International Operations (IO)). Provides excellent customer service and builds strong working relationships with investigative sites and internal cross-functional partners.

Essential Functions

• Ensures implementation of best possible retention in key clinical trials in US/CA
• The retention team works in close collaboration with Medical Directors
• Pro-actively drives collaboration with the TM(s) in CDO to obtain/share trial specifics issues relating to titration across all trial sites, concentrating on areas related to quality, site performance and metrics
• Delivers all relevant services/tasks in support of the retention planning and quality delivery of clinical trials
• Responsible for individual patient surveillance and follow up regarding exposure in clinical trials
• Independently connect with and support site staff in retention on specific patient cases
• Demonstrates technical expertise within responsibility areas, staying up-to-date of new practices and building knowledge of emerging trends and advances within area
• Contributes actively to Trial Core Team and other relevant teams locally and globally
• Provides active mentorship and contribution to training of CDO staff to build insight and talent
• Contributes to a continually changing environment, supporting a future focused approach, leveraging competencies, tools and technology
• Maintains responsibility for quality, performance, regulatory compliance and patient safety related to managing assigned clinical trial sites and document handling
• Attends and participates in trial team meetings Investigator and Monitor Meetings, including but not to limited creating presentations and training site staff
• Leads or contributes significantly to complex or global cross-functional improvement/innovation projects for CDO and/or as part of a global team
• Works independently; receives minimal guidance. Acts as a resource for colleagues with less medical knowledge and retention experience
• As this is a new function, it is expected that the retention specialist drives and develop the retention task throughout, a great opportunity to build a new and important role in CDO

Physical Requirements

10-20% overnight travel required; May be required to work company holidays and weekends.

Qualifications

• A bachelor’s degree (science-related discipline preferred) or a graduate/professional healthcare degree (Registered Nurse (RN), Nurse Practitioner (NP), Physician's Assistant (PA), etc) is required
• A minimum of 5 years of clinical experience with patients with metabolic or cardiorenal diseases and an understanding of these patients journey in academia and in clinical trials
• A minimum of 2 years of clinical trial experience within a pharmaceutical, biotechnology, CRO, and/or healthcare setting required; some experience in area of specialty preferred
• Demonstrated understanding of medical terminology and ICH-GCP principles and the application of those principles to trial planning and conduct of clinical trials
• Demonstrated computer skills (MS Office, MS Project, MS PowerPoint)
• Excellent communications skills (verbal, written, presentation) in English is required
• Demonstrated collaborative and stakeholder management skills
• Highly motivated self-starter with a willingness to assume responsibility, take ownership for their work and intelligently challenges the status quo
• Strong relationship building, customer service experience; Experience communicating with site staff including Key Opinion Leaders (KOLs) and patient/community Organizations

The base compensation range for this position is $120,000 to $148,000. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance.  
 
Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.  
 
Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy. 
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We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.