CMR Systems and Platforms Manager

Department: Clinical, Medical & Regulatory

Mississauga, Ontario

Are you passionate about bridging the gap between business needs and technical solutions? Do you thrive in a role where you can take full ownership of system builds and operations? If so, we have an exciting opportunity for you! Join Novo Nordisk Canada as our new Business Owner for CMR Systems and Platforms and make a meaningful impact. Read on and apply today.

International Operations

As part of International Operations, you will join our largest operational unit. Covering 194 countries and 95% of the world's population, more than 18,000 of us work passionately to serve 35 million patients each day. With a promise to outperform the competition, we continue to be the growth driver for Novo Nordisk, and to improve health at scale across the globe.

Your new role

As a CMR systems and platforms, you will:

• Act as the business owner for CMR systems and platforms, overseeing system builds, implementations, and integrations (notably Salesforce-based and Veeva Systems)
• Translate business needs into technical requirements, support the creation of technical documentation, and manage the process from requirements gathering through user acceptance testing (UAT) to launch.
• Liaise between business teams (medical affairs, medical excellence, clinical operations, customer care etc.) and IT, ensuring business requirements are clearly communicated and accurately implemented, and confidently push back on IT when needed.
• Support end-user training by developing materials and collaborating with training managers.
• Lead stakeholder engagement, consensus-building, and maintain regulatory compliance throughout the system lifecycle.
• Oversee project timelines, deliverables, and collaborate with cross-functional and global teams.
• Identify and resolve business risks proactively; take ownership of system builds, integrations, and ongoing operations.
• Champion continuous improvement by seeking new, innovative solutions to elevate efficiency and user experience.

Your new department

As the CMR Systems and Platforms Manager, you will take ownership of critical systems, driving the design, implementation, and advancement of platforms that support Clinical, Medical, and Regulatory (CMR) activities. Serving as the primary business owner for these systems, you will collaborate with multidisciplinary teams to ensure all platforms are GxP-compliant, operate efficiently, and align strategically with the company’s objectives.

In this pivotal role, your leadership will shape the technological foundation that propels our commitment to excellence in healthcare, fostering innovation and ensuring robust operational integrity across all CMR processes.

Required Experience & Skills

• Robust experience with Salesforce and Veeva Systems; familiarity with CRMs in the pharmaceutical or healthcare sector is highly preferred.
• Prior Experience in commercial or medical excellence roles (FFE, medical information, customer care), or similar operational roles within pharma/healthcare, with a strong grasp of compliance, privacy, QA, and regulatory frameworks (Health Canada, IMC codes, GXP systems).
• Solid understanding of IT concepts (though not an IT role), with the ability to communicate efficiently with IT and assess technical feasibility.
• Proven project management abilities, detail orientation, and experience managing multiple stakeholders, including global teams.
• Accountability, agility to adapt quickly to changes, and capability to take bold decisions and calculated risks.
• Ability to simplify complex systems, delegate effectively, and empower others to take action.

Education & Preferred Qualifications

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related field is required.
• Master’s degree in science, Engineering, Mathematics, Technology or Business (e.g., MSc, MASc, MEng, MMA, MBA) an asset.
• Experience in medical operations in medical, quality, or regulatory affairs is a plus; candidates from commercial/marketing backgrounds with strong operational understanding will also be considered.

Other Key Attributes

• Excellent stakeholder management and communication skills, with the ability to tailor technical information for business users and vice versa.
• Proactive, accountable, and able to work independently to ensure business needs are met and compliance is maintained.
• Inclusive mindset, self-awareness, and an ability to motivate and empower diverse teams.

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results.

What we offer

There is, of course, more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind.

More information

For more information, visit novonordisk.com, Facebook, Instagram, X, LinkedIn and YouTube.

To complete your application, click on "Apply now", attach your CV and follow the instructions.

Application Deadline: September 15th, 2025

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

We’re not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.