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Report falsified products

Falsified or counterfeit products represent a true public health risk today. The effect or lack of effect in the body can be very damaging to the people exposed. So to protect the health and safety of patients worldwide we are actively engaged in efforts to combat counterfeiting.

Reporting a counterfeit product

Novo Nordisk takes all reports of suspected counterfeits very seriously and we perform thorough tests on suspected products. If you suspect a product could be falsified, please reach out to Novo Nordisk in your country, and we will advise you on how to send the suspected product to us.

Help us protect the health and safety of patients all over the world

If you suspect a Novo Nordisk product has been falsified/counterfeited, you can contact us:

Beware of counterfeit medicine

To ensure your health, only use medicine with a prescription from your doctor. Never buy medicine outside the legal supply chain. Medicine bought outside the legal supply chain – e.g. non-authorised internet sites – could be counterfeit.

FAQ

Reporting of a counterfeit product

A counterfeit product is a product which is deliberately and fraudulently mislabelled with respect to identity or source.

Counterfeit include products:

  • without active ingredients, 
  • with incorrect quantities of active ingredients, 
  • with wrong ingredients, 
  • with correct quantities of active ingredients but with fake packaging, 
  • with high levels of impurities and contaminants, or 
  • that are illegal copies of an original product.

The true extent of counterfeiting is not known since no global study has been carried out. However, it is known that any kind of product can be counterfeited.

Counterfeit drugs can be found worldwide, the problem is increasing and more frequent in developing countries.

The World Health Organization (WHO) estimates that while the incidence of counterfeit drugs is less than 1% in developed countries, a much higher percentage of the medicines in some developing countries may be counterfeit. (See World Health Organization, “Medicines: counterfeit medicines,” Fact sheet No 275 (Jan. 2010).

One of the biggest risks of counterfeit products is that patients may not get the therapeutic benefit expected from the product.

For example, an anticancer product may not benefit the patient because it contains none or too little of the active ingredient.

Opposite, the product may contain too much active ingredient or other potentially dangerous contaminants, which could also be harmful.

You can protect yourself from the risks associated with counterfeit products by purchasing all prescription and over-the-counter medicines from regulated licensed pharmacies.

Furthermore, you should be careful when examining your medicine paying attention to:

  • traces of altered or unsealed packages or containers
  • changes in the packaging of the product
  • differences in the physical appearance of the product (e.g. colour, shape or taste)

If you suspect that a Novo Nordisk product has been counterfeited, you should immediately report it to your pharmacy, health care provider or directly to Novo Nordisk as described above. Please remember to save the product so it can be tested.