PATIENT HELP

Report a product issue

PATIENT HELP

Report a product issue

As a pharmaceutical company, we collect product complaints and other safety information on all our products, including pens, needles and vials. We do this for surveillance of product quality and for potential reporting to health authorities.
Please select your location in the drop down

Your name *

Please enter your name

Your e-mail *

Please enter e-mail address Please enter e-mail address

Your message *

Please add a message

Following file extensions are allowed .xls,.xlsx,.doc,.docx,.ppt,.pptx,.pdf,.msg,.eml
You may for example attach reports or other files which may aid in the understanding and handling of your complaint. When you attach, please be patient on submission of your message. Unfortunately it is not possible to attach images.

Privacy disclaimer

You must accept Privacy Disclaimer
Recaptcha required

FAQs

Reporting of product issues

A product issue is information about a problem with a Novo Nordisk product.

Below are some examples of product complaints:

  • Your insulin device cannot deliver, e.g. the device push button is hard to press down
  • Your pen is leaking insulin
  • Strange colour of the product

By reporting a product issue, you provide us with important feedback about our products.

As a pharmaceutical company, Novo Nordisk A/S must collect product complaints for surveillance of product quality and for potential reporting to authorities. 

When you report a product complaint, please include as much as possible of the following information:

  • Which product and product part is affected?
  • What is the product batch number?
  • Is a product sample available?
  • What is the product problem (e.g. fault details, which step during use)?

All personal information related to the reporting of a product complaint is processed in accordance with data protection legislation.

Please note that Novo Nordisk registers information about the reported product complaints and side effects for the sake of patient safety and to comply with current legislation. Your personal data will be entered and kept permanently in the Novo Nordisk global safety database and will be treated confidentially. We are obliged to report information on product complaints and side effects to Health Authorities in accordance with current legislation.

Read more about how we process your data in the Notice of Personal Data Processing Related to Safety Information.