A product issue is information about a problem with a Novo Nordisk product.
Below are some examples of product complaints:
Your insulin device cannot deliver, e.g. the device push
button is hard to press down
Your pen is leaking
Strange colour of the product
By reporting a product issue, you provide us with important feedback about our products.
As a pharmaceutical company, Novo Nordisk A/S must collect product
complaints for surveillance of product quality and for potential
reporting to authorities.
When you report a product complaint, please include as much as possible of the following information:
Which product and product part is affected?
the product batch number?
Is a product sample
What is the product problem (e.g. fault details,
which step during use)?
All personal information related to the reporting of a product complaint is processed in accordance with data protection legislation.
Please note that Novo Nordisk registers information about the
reported product complaints and side effects for the sake of patient
safety and to comply with current legislation. Your personal data will
be entered and kept permanently in the Novo Nordisk global safety
database and will be treated confidentially. We are obliged to report
information on product complaints and side effects to Health
Authorities in accordance with current legislation.