About the Department
At Novo Nordisk, our Finance and Operations team is the
engine that elevates holistic commercialization of our products.
The Finance and Operations team works closely with the business
across the organization to guide enterprise wide resource
allocations, investment choices, drive core operations and
develop insights to drive growth and operational excellence
across the value chain while innovating for future capabilities.
We regulate accounting, uphold workplace safety, manage our
supply chain and sampling, support technology, provide
commercial operations, insights & analytics, maintain our
facilities and assure the integrity and completeness of all
business transactions. At Novo Nordisk, you will have the
opportunity to build a life-changing career in a global business
environment. We encourage our employees to make the most of
their talent. And we reward hard work and dedication with the
opportunity for continuous learning and personal development.
Are you ready to realize your potential?
The Position
Responsible for managing the day-to-day operations of the
Rare Disease patient access and support programs. Additionally,
this person will be responsible for driving new initiatives
related to the portfolio of rare disease products and
appropriate patients to ensure these programs provide
best-in-class support while keeping a close eye on the budget
and continuously evaluating for improved efficiencies. This
individual will maintain a high-level of collaboration and
integration with all field teams (Sales, Field Access, and
Payer), Brand Marketing, Training, Market Access, Trade, Legal,
Compliance, Finance, HEOR, and Market Research. The position has
high exposure to senior management and requires a highly
motivated individual who is able to work cross-functionally
& independently in order to accomplish objectives.
Relationships
Reports to the Director, Patient Support Programs Rare
Disease. Key internal relationships include Rare Disease brand
marketing, market access, commercial insights and analytics,
sales, medical/CMR, legal, compliance, and regulatory. Other
internal relationships include Public Affairs, Government
Affairs & US Corp Giving & Social Impact. External
relationships include relations with patient/caregiver
consultants and, key opinion leaders (KOLs), professional
organizations, customers and patient support service providers
and organizations.
Essential Functions
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Operational Management & Business Support
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Support all inline and future launch products within
Rare Disease Patient Support Operations. This includes
supervising HUB/call center(s), and related reimbursement
support programs/services
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Oversee existing patient support programs, day to day
operations with a focus on operational excellence in
support of patient needs
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Lead design, implementation and ongoing management of
all Rare Disease patient HUB patient support programs
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Develop performance dashboards and interpret hub data
for purposes of assessing market access trends, hub
program utilization, and performance against defined KPIs
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Function as subject matter expert on Rare Disease
patient reimbursement support services and collaborate
cross functionally within the commercial organization to
design and implement programs that support the company’s
patient support objectives for inline and launching brands
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Champion integrated approach across teams to provide a
best-in-class service offering to internal and external customers
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Enhance the Rare Disease customer experience via
benchmarking, customer feedback, auditing and active call monitoring
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Ensure strong collaboration with relevant
cross-functional stakeholders
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Develop and maintain SOPs and business rules related
to all US patient support. Maintain program SOPs,
exceptions processes, workflows, scripting, training and
reports. Manage external partner performance against
contractual arrangements, SOPs, KPIs, and budget
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Drive development of company-wide processes and
guidelines to support customer-focused objectives
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Fiscal Management
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Demonstrate fiscal discipline and accountability to
effectively and efficiently manage external partners and
vendors’ performance through appropriate metrics.
Negotiate and executes contracts / SOWs and budgets for
desired services
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Field Engagement & Issue Management
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Builds and maintains trusting, collaborative
relationships and alliances with internal and external
partners, focused on addressing key business issues,
objectives, and processes
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Works closely with Sales, Marketing & Market
Access teams to ensure the successful execution of
high-impact program strategies that support patients
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Responsible for communication and engagement
strategies between field sales, marketing and
reimbursement support partners to ensure awareness and
escalation of reported issues and customer concerns
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Engages regularly with healthcare professionals to
address concerns and drive ongoing and appropriate patient
support experiences
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Develops solutions to effectively address
issues/obstacles and ensures implementation and
communication of best practices
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Coordinates agency training in line with business
objectives and with input where appropriate from marketing/sales/legal/compliance
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Develops and presents compelling plans and
recommendations for management endorsement
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Insight Generation
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Identify and communicate strategic insights and trends
in health plan coverage, competitive support offerings,
healthcare reform, patient access and provider needs.
Develop strategic recommendations and implementation plans
for patient support programs
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Support the annual brand planning process with data
driven insights
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Lead and execute ongoing analyses of the market in
terms of coverage and reimbursement issues impacting Novo
Nordisk’s products, existing and emerging payer policies,
competitive reimbursement landscape, trends, pricing,
contracting strategies and potential barriers to provider
and patient access
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Customer Support
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Acts as a key representative of Novo Nordisk, on
behalf of Patient Support Programs, to outside
organizations and healthcare professionals
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Attends key customer meetings to proactively remain
up-to-date on changes and related needs for patient support
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Develops recommendations and implements program
changes to ensure ongoing compliance, industry
competitiveness and operational excellence
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Collaborates with internal and external stakeholders
to ensure completion of data feed enhancement and mapping
with recent data capture enhancements
Physical Requirements
10-20% overnight travel required.
Qualifications
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Bachelor’s degree required, MBA-preferred
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7+ years of progressive brand management/marketing and/or
sales/operations experience required
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Agency/Vendor management experience required
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Patient Support Operations experience highly preferred
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Experience with patient support hubs, specialty pharmacies
and/or healthcare institutions preferred
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Ability to lead and collaborate on cross-functional teams
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Anticipates problems and roadblocks to avoid crisis management
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Must have proven track record of developing accurate
short- and long-term business plans, results and follow up
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Must have solid understanding of the pharmaceutical
marketplace including legal, medical, regulatory and clinical processes
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Develops accurate short- and long-term plans, forecasting,
and business analysis
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Ensures timely execution and follow-up. Meets deadlines.
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Intermediate proficiency in Windows, MS Word, PowerPoint
and Excel.
We commit to an inclusive recruitment process and equality
of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good
enough to aspire to be the best company in the world. We need to
aspire to be the best company for the world and we know that
this is only possible with talented employees with diverse
perspectives, backgrounds and cultures. We are therefore
committed to creating an inclusive culture that celebrates the
diversity of our employees, the patients we serve and
communities we operate in. Together, we’re life changing.
Novo Nordisk is an equal opportunity employer. Qualified
applicants will receive consideration for employment without
regard to race, ethnicity, color, religion, sex, gender
identity, sexual orientation, national origin, disability,
protected veteran status or any other characteristic protected
by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need
special assistance or an accommodation to apply, please call us
at 1-855-411-5290. This contact is for accommodation requests
only and cannot be used to inquire about the status of applications.