Every day, millions of people rely on the quality and safety of Novo Nordisk products.
All medicines have potential side effects as well as benefits. We routinely monitor the safety and quality of all our products. This includes review of safety data from clinical studies and review of side effects and technical complaints received on marketed products. By monitoring quality and safety information on Novo Nordisk products we can take due and appropriate actions to safeguard patient safety if needed.
Our Quality Mission is to safeguard patient safety, product quality and compliance with external and internal requirements.
Our Quality Management System ensures that we adhere to international and local legislation and that safety information is handled in the same way no matter in which country the patient lives.
Global Safety in Novo Nordisk has a pharmacovigilance system in place ensuring that the necessary means for collection and notification of any safety data are in place.
Internally, a safety committee with members from all relevant functional areas is established prior to any clinical investigation of a new pharmaceutical product or medical device. This committee will exist throughout the product or device’s life-cycle. It is a multi-disciplinary team providing assessments of safety data, for a pharmaceutical product or medical device in development or on the market.
Our Quality Management System includes the following process to ensure we continuously assess risks and act upon findings in a timely manner:
In 2018, the number of reported side effects from developing countries with weak or no pharmacovigilance legislation continued to be low. Initiatives to increase side effect reporting from countries or areas with a low reporting rate have been conducted. Results from these initiatives show that reporting rates can go up in connection with awareness campaigns, but the effect is temporary and declines again outside of campaign periods. This shows that it takes time to change the culture of side effect reporting and a number of players (industry, authorities and advocacy groups) must collaborate to see a real change.
In Novo Nordisk we are committed to patient safety. We want to make it easy for patients to get in contact with us, if they have a complaint or want to report a side effect. Therefore, we have established easy accessible online complaint reporting directions with contact information in local language.
On a monthly basis,
Global Safety Compliance Management meetings and Global Safety
Management Board meetings take place to monitor the effectiveness of
our Quality Management System. KPIs include:
more about our annual performance
We engage and collaborate with external stakeholders to influence upcoming legislation and exchange knowledge of pharmacovigilance. Experience with external partner organisations is exchanged for example via the European Medicines Agency Stakeholder Meetings, EFPIA Pharmacovigilance Expert Group, EFPIA Anti-Counterfeit Working Group and Local trade associations.
When engaging with stakeholders, we observe Business Ethics regulations.
We carry liability for our products in clinical trials as assumed under the special laws, acts and/or guidelines for conducting clinical trials in any country. However, we assume no liability in the event of negligence, or any other liability of the sites or investigators conducting the trial, or by persons for whom the site or investigator are responsible.
For marketed products, we have a responsibility to prevent or mitigate the risk of an impact continuing or recurring. This is done by continuously monitoring the safety profile of our products and ensuring appropriate actions are taken in case of a safety signal.