As a pharmaceutical company, we collect product complaints and other safety information on all our products, including pens, needles and vials. We do this for surveillance of product quality and for potential reporting to health authorities.
Please learn more using the FAQ - reporting of product complaint
If you experience a Novo Nordisk product is not working as expected, you can contact us:
Below are some examples of product complaints:
As a pharmaceutical company, Novo Nordisk A/S must collect product complaints for surveillance of product quality and for potential reporting to authorities.
Please note that Novo Nordisk registers information about the reported product complaints and side effects for the sake of patient safety and to comply with current legislation. Your personal data will be entered and kept permanently in the Novo Nordisk global safety database and will be treated confidentially. We are obliged to report information on product complaints and side effects to Health Authorities in accordance with current legislation.
Read more about how we process your data in the Notice of Personal Data Processing Related to Safety Information.