If you would like to report a product complaint, you can contact us by phone or email. If you use email, please write “Reporting of product complaint” in the email header.
As a pharmaceutical company, Novo Nordisk must collect product complaints and other safety information, for surveillance of product quality and for potential reporting to authorities.
By reporting a product complaint, you provide us with important feedback about our products.
Below are some examples of product complaints:
As a pharmaceutical company, Novo Nordisk A/S must collect product complaints for surveillance of product quality and for potential reporting to authorities.
Please note that Novo Nordisk registers information about the reported product complaints and side effects for the sake of patient safety and to comply with current legislation. Your personal data will be entered and kept permanently in the Novo Nordisk global safety database and will be treated confidentially. We are obliged to report information on product complaints and side effects to Health Authorities in accordance with current legislation.
Read more about how we process your data in the Notice of Personal Data Processing Related to Safety Information.