GRI index - Product Responsibility
IndicatorLevel of fulfilmentWhere to find the indicatorCorresponding principle in Global Compact
Com-
ment
PR1: Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.+

Web: Quality

  
PR2: Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services, by type of outcomes.+

Web: Quality

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PR3: Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.+

Web: Quality

  
PR4: Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes.+

Web: Quality

  
PR5: Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.-  
PR6: Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.+  
PR7: Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes.-  
PR8: Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.-  
PR9: Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.-